JPMorgan Chase
Senior UX Researcher
Research across legal and regulatory operations and enterprise technology. Discovery, service blueprinting, usability evaluation, and research-informed modernization.
About Alex
A researcher,
with a linguist’s ear.
I’m Alex. Since 2018, I’ve helped teams understand people and improve the products, services, and systems they rely on.
Download résumé
My background
Human understanding, hands-on AI.
My background in linguistics shaped how I listen and interpret evidence. An MBA added an understanding of organizational decisions, priorities, and tradeoffs.
Hands-on AI is part of my everyday UX research practice. I use it to organize research material, connect documentation, and draft artifacts, making routine work more efficient and moving synthesis forward faster. I also help teammates apply these workflows in their day-to-day work, sharing practical ways to use AI and check its output.
At JPMorgan Chase, my work includes legal and regulatory operations research alongside experience with corporate technology platforms. Earlier roles at Kohl’s, the University of Northern Iowa, and Takhfifan gave me a wider view of how people navigate systems, both inside and outside the workplace.
Experience
Research across different worlds.
Kohl’s
People Analytics Associate · UX & employee experience research
Mixed-methods research for career experiences and employee tools, with contributions to the HR Responsible AI Use-Case Team.
University of Northern Iowa
Graduate Researcher · John Pappajohn Entrepreneurial Center
Co-led the Black Capital Study and conducted contextual research for BranchSaw, connecting community inquiry and emerging technology.
Takhfifan
UX Researcher → UX & Market Insight Lead
Research across marketplace journeys and automated support. Advanced to lead researcher in March 2021 and mentored researchers and analysts.
Tajhiz Tahvieh
UX Research Intern
Usability testing, heuristic evaluation, user flows, and early interface prototyping.
My research practice
Choose the method
that serves the question.
Understand the context.
Interviews, contextual inquiry, ethnography, diary studies, and service blueprinting help explain the setting in which decisions and behaviors occur.
Test the experience.
Usability studies, survey design, task measures, and behavioral analytics connect what people say with what they can actually do.
Make learning usable.
Traceable synthesis, workshops, and clear readouts turn research into product priorities. I mentor colleagues and build repeatable research practices.
AI in my research process
Faster workflows.
Stronger research.
My hands-on AI toolkit includes ChatGPT, Codex, Claude Code, and GitHub Copilot. AI-assisted synthesis and source-grounded review help me organize transcripts, connect documentation, and draft research artifacts with less repetitive work.
I also work with BMAD (BMad Method), a spec-first approach to AI-assisted development: define the goal, write the specification, then build and review. I share practical workflows with teammates and check outputs against original evidence and expert input before using them.
Tools & workflows
- Research & collaboration
- Miro, Dovetail, Google Forms, Optimal Workshop, Maze, UserTesting, UserZoom, Qualtrics, SurveyMonkey, Figma, FigJam
- Analysis & visualization
- Tableau, Alteryx, Lucidchart
- AI & development
- BMAD (BMad Method), VS Code, Claude Code, GitHub Copilot, ChatGPT, Codex, Google Antigravity, Gemini, NotebookLM
Education
Different lenses.
A connected practice.
Master of Business Administration
University of Northern Iowa
Master of Arts in Linguistics
University of Tehran
Graduate Certificate in Entrepreneurship
University of Northern Iowa
Selected publications
Questions beyond the product.
View my Google Scholar profileGenerative AI: Boosting Adaptability and Reducing Workplace Overload
Journal of Computer Information Systems
Read publicationHuman Resources Strategies: From Job Satisfaction to Innovation in the Age of Technostress
Journal of Business Management and Economic Development
Read publicationDigital Crowdsourcing and VGI: impact on information quality and business intelligence
Spatial Information Research
Read publicationFor the next question worth asking.