AI / LLM
Human–AI interaction & emerging tech
What I bring to the table.
Fast research
Focused studies for timely decisions
Stakeholders
Cross-functional collaboration
Mixed methods
Qualitative & quantitative evidence
Research that helps teams move.
JPMorgan Chase
Journey mapping · Harmony
One shared view of a fragmented experience.
I mapped divergent governance journeys to separate immediate usability fixes from structural product changes.
Four permit workflow stages examined across six weeks
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JPMorgan Chase
Usability testing · IEP
Finding a feature. Trusting it. Knowing what to do next.
A usability baseline uncovered where engineering workflows broke down and translated those moments into clear product priorities.
23 expert sessions. Four tasks. Fourteen usability themes.
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JPMorgan Chase
Service blueprinting · Account exits
The most important work happened between the tools.
I connected employee handoffs, hidden business rules, and disconnected systems in a service blueprint that shaped modernization requirements.
38 steps mapped across two account-exit domains
Explore the case studyMore case studies from my work
Kohl’sKohl’s career experienceMixed-methods research for a Workday career experience, connecting navigation, content, and employee needs.JPMorgan ChaseHarmony satisfaction studyA two-week satisfaction study that connected survey feedback to reliability, workflow control, and engineering priorities.JPMorgan ChaseLegacy-form modernizationCombining employee walkthroughs with verified legacy-template analysis to recover hidden rules and handoffs across 10+ internal forms.University of Northern IowaThe Black Capital StudyCommunity-centered mixed-methods research on capital access and the support networks of Black entrepreneurs.University of Northern IowaBranchSaw field researchField research on the onboarding, usability, and safety perceptions of an autonomous tree-trimming product.TakhfifanMarketplace & support journeysResearch across shopping journeys and automated support in an e-commerce and cashback marketplace.